Terms and Conditions of Use

Accepted Payments

We accept credit/debit card payments processed securely
via Paypal (UK and Worldwide) in GB Pounds (Stirling).
We accept Paypal account payments via Paypal Express also in GB Pounds (Stirling).

About VAT

We only charge VAT to relevant countries, all GBP £ prices shown include VAT.
When you add items to your cart - the Shopping cart in the left hand column will show a running total,
excluding postage or shipping cost, with VAT added where applicable.

In the Shopping cart - you can select your country and press 'update totals' and the VAT will be deducted if
applicable and your shipping estimate will be changed to reflect your country.

When you open your account with us/login in the shipping destination address is used
to work out if VAT will be deducted as applicable and the postage charges will be shown for you.

Customer Support and Service

E-mail anytime, we will reply as soon as we can.
Telephone support is available from 10.00 am to 1.00 pm or you can leave a message at other times.
For support: support@artywax.co.uk,
Tel: 0116 2341001.

Orders

Your product/s are normally dispatched within 1- 2 working days of cleared payment being received.
Working days are Mon-Fri excluding National Bank Holidays.

Cancellation of Orders

Order/s may be cancelled without giving a reason, within 14 days of receipt of the order.
Distance Selling Regulations 2000 - where a consumer cancels their order (within the 14 day period) a refund will be provided within 30 days of cancellation provided - notification is received via email; all goods are returned in saleable condition and at your own expense.

Damaged Goods

Although we cannot be held responsible for goods damaged in transit, if for some reason you obtain damaged product, please notify us within 1 day of receiving the package, and we will arrange for the return and replacement of the goods.
Any items being returned please send to J&T Blackman Ltd Unit 27, Swannington Road. Cottage Lane Industrial Estate.
Broughton Astley. Leicestershire LE9 6TU.

Faulty Goods

With regards to "faulty" goods, the Sale of Goods Act 1979 (amended) established that the consumer is
allowed a reasonable time within which to reject the goods for a full refund.
All our products are quality checked before leaving us, if however you feel you have
received "faulty" goods, please notify us immediately and return them to us within 7 days of receipt to obtain a refund.

Complaints

If at any time you are unhappy about something, please feel free to contact us.
We will try to respond to all problems within 1 working day, to resolve the problem as soon as possible.